Contact Us
Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Use live chat, email or phone to reach the team. Support covers deposits, withdrawals, verification and gameplay queries. For account changes, security flags or to escalate a concern, contact us and we will respond via your chosen channel. Convenient communication options are provided for fast, practical assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for help with deposits, withdrawals, verification, account issues |
| General enquiries | [email protected] - General queries, billing and site information |
| Affiliate enquiries | [email protected] - Partner programmes, marketing and API integrations |
| Phone | +64 9 378 4521 - Call or SMS for account help and verification questions |
| Working hours | Mon-Fri, 09:00-18:00 (NZST) - Email replies outside hours |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or cases that need explanations or documents. Please attach any relevant files, use a clear subject line and provide up-to-date contact details, and reference your account ID where applicable. This helps speed up verification and avoids delays when we review and respond.
Contact Form
Response Time
Support requests are usually handled promptly. Most inquiries are answered within one business day. Complex issues that need verification or third-party input can take longer depending on their nature, and we’ll keep you updated by email. For urgent matters, use live chat for the fastest assistance; expect regular status updates if more time is required.
Feedback
Have ideas for Vegastars or found something that could be better? Share your feedback, suggestions or feature requests via live chat or email. All submissions are reviewed carefully and fed back into our roadmap to improve games, promos and the overall site experience. Your input helps shape updates and fixes - thank you for taking the time to tell us what matters.