Player Protection

Vegastars is committed to safe, responsible play and practical player protection. We provide clear tools and options so account holders can manage activity, set limits, and step away when needed. Our approach is focused on straightforward controls, transparent rules and direct access to help. We expect customers to play within their means and to use the available safeguards. Vegastars Responsible Gambling is part of account settings and support so you can control deposits, time online and exclusion choices without navigating complex procedures.

Vegastars Responsible Gambling Principles

Player safety is prioritised. Preventative measures, clear rules and accessible controls are offered across the account area. Policies are designed to reduce harm and promote informed decisions. Practical options sit alongside easy support contact points.

Player Protection Tools

Deposit and loss limits

Set daily, weekly or monthly deposit caps from your account. Loss limits can be adjusted to stop stakes exceeding a chosen amount. Limits can be raised or lowered within the account, subject to any cooling-off period.

Time-outs and session controls

Use time-out features to pause play for short periods. Session reminders display elapsed play time. Timed breaks help reduce continuous play and support healthier habits.

Self-exclusion

Temporary and long-term self-exclusion options are available. Activating self-exclusion blocks access to the account and disables marketing contact. Self-excluded accounts remain closed for the selected period.

Recognising problematic behaviour

Watch for signs such as chasing losses, increasing deposits to win back money, neglecting work or family, borrowing to fund play, or hiding activity. Sudden changes in mood, sleep or finances linked to gambling are red flags. Early recognition helps prevent escalation.

Guidance for staying in control

Set a budget before you play and stick to it. Schedule breaks and limit session length. Treat gambling as entertainment, not income. Keep banking and gaming accounts separate. Avoid chasing losses and do not gamble under stress or while impaired.

Access to professional help and support organisations

If gambling causes concern, contact local support services and national helplines such as the Gambling Helpline (NZ) and community counselling networks. Family and friends can contact support services on behalf of someone at risk. For immediate assistance seek qualified counselling, peer support groups or online help resources listed by trusted health services.